We have now established a ‘Covid-secure’ environment at Calmer Clinics and I am confident that all necessary measures are in place to protect the health and safety of our patients and clinicians, according to Public Health England guidelines and the advice of our osteopathic organisations.
As a result, we are opening our appointments diary to provide a number of face-to-face consultations. Priority will be given to urgent cases, but do let us know if you would like to book and we will do our best to accommodate.
Please be aware, there are now operational changes at the practice as follows:
- We will need to have a brief chat with you on the phone in advance of your appointment in order to carry out a pre-screening risk assessment. This is also an opportunity to ask us any questions you may have.
- We ask that you arrive at Dolphin Square no more than 5 minutes before your appointment time and that you do not bring anyone with you unless they are essential to your visit with us.
- We will greet you at the Fitness Club entrance, NOT at the clinic door as we will not be offering a waiting-room facility.
- Please wear a mask. We can provide you with one if necessary, but do ask us in advance.
- We will be wearing appropriate PPE and maintaining social distancing as much as possible, so be prepared.
- On arrival onto the clinic premises, we will provide you with hand sanitiser to be used before the consultation begins.
- On completion of your session, we would prefer if you could make payment by contactless means, including BACS.
- If you have been to see us before, you will notice certain other changes to the setup all designed to provide infection control.
You may find it useful to watch our video to familiarise yourself with the new ‘Patient Journey’ experience in advance of your visit: https://youtu.be/wvIe1V00G5M
Our secretarial support is reduced currently so if you call the clinic directly (on 020 7798 8685 or 020 7798 6831) you may get through to voicemail. My direct number is: 07831 434680 and you can email us on: Hotosteo@hotmail.com.
We will endeavour to respond to your call or email as swiftly as possible. The Calmer Clinics website has additional information which you may find helpful: www.calmerclinics.com
Your patience, understanding and support is greatly appreciated!
